If someone with a disability or a chronic illness or a mental illness tells you something is too difficult for them to do, believe them. Maybe it's something they could do on another occasion. Maybe it's something you find, or even "everyone" finds, easy. Maybe it's something you found trivial to research or learn how to do. Believe them anyway. Maybe it's only three steps, maybe it's a piece of software, or a phone call. Believe them anyway.
Believe people when they tell you their experiences.
@paulfree14 I feel like several people feel unheard by you currently. From my perspective it would be encouraging for you to take some time to reflect on why that might be & how you could have approached that conversation differently.
E.g, if someone w/CFS says to you "What was most cost efficient for me? Doing what I've done." Telling them something else "...wouldn't be a big deal" doesn't inspire trust in me that you are ready to thoughtfully engage w/the perspectives of non-abled people.